Terms of Service

Last updated: 25 Jun 2026

Overview

This website is operated by Yeossal & Co Pte. Ltd. (“Yeossal”, “we”, “us”, or “our”). Throughout the website, the terms “we”, “us”, and “our” refer to Yeossal & Co Pte. Ltd.

Yeossal offers this website, including all information, content, tools, products, and services available from this website, to you, the user, conditioned upon your acceptance of these Terms of Service and all other policies referenced here or made available on our website.

By accessing our website, using our services, booking an appointment, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms of Service.

These Terms of Service apply to all users of the website, including browsers, customers, account holders, vendors, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms of Service, you may not access the website or use our services.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Related Policies

These Terms of Service should be read together with our other policies, including our:

• Privacy Policy;
• Shipping Policy;
• Return and Refund Policy;
• any product-specific terms, appointment terms, or order terms communicated to you during the purchase or commission process.

If there is a conflict between these Terms of Service and a more specific policy or product-specific term, the more specific term will apply to the extent of the conflict.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and have given consent for any minor dependent to use this website under your supervision.

You may not use our website, products, or services for any unlawful or unauthorised purpose. You must not, in your use of the website or services, violate any applicable laws or regulations, including intellectual property, privacy, consumer protection, export, customs, or tax laws.

You must not transmit viruses, malware, worms, or any code of a destructive or harmful nature.

A breach or violation of these Terms of Service may result in the suspension or termination of your access to our website or services.

General Conditions

We reserve the right to refuse service, decline an order, cancel an order, suspend an account, or limit access to our services where permitted by applicable law, including where we believe an order or account is fraudulent, abusive, unauthorised, unlawful, in breach of these Terms, or otherwise unsuitable for fulfilment.

You understand that information you submit through our website, other than payment card information, may be transferred over various networks and adapted to meet technical requirements of connecting networks or devices. Payment card information is handled by Shopify and/or payment service providers and is encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or misuse any portion of the website, services, products, content, or access to the website without our express written permission.

The headings used in these Terms of Service are included for convenience only and do not limit or affect the interpretation of these Terms.

Accuracy, Completeness, and Timeliness of Information

We aim to provide accurate and current information on our website, but we do not guarantee that all information is accurate, complete, current, or error-free at all times.

Information on this website is provided for general information and commercial purposes. It should not be relied upon as the sole basis for making decisions without considering product-specific details, order confirmations, appointment communications, or other information provided directly by Yeossal.

This website may contain historical information. Historical information is provided for reference only and may no longer be current.

We reserve the right to modify website content at any time, but we are not obligated to update any information on the website except where required by applicable law.

Products and Services

Yeossal offers both in-stock items and custom-made items.

For the purpose of these Terms:

In-stock items refer to ready-to-wear or available items that are not customised, altered, personalised, or made to order.

Custom-made items refer to items made, altered, personalised, or finished according to the customer’s measurements, selected specifications, or individual requirements. This includes, but is not limited to, custom tailoring, made-to-order shoes, group made-to-order items, altered items, personalised specifications, and any product made or finished specifically for the customer.

Certain products or services may be available exclusively online or in-store. Some products may have limited quantities and may be subject to return, exchange, or cancellation only in accordance with our Return and Refund Policy.

We have made reasonable efforts to display product colours, textures, materials, and images as accurately as possible. However, we cannot guarantee that your device, monitor, or screen will display colours, materials, textures, or finishes accurately.

Natural materials such as leather, suede, shell cordovan, horn, mother-of-pearl, wood, and fabric may vary in colour, grain, texture, tone, finish, and pattern. Such variations are part of the character of natural materials and do not necessarily constitute defects.

Unless expressly stated, props, shoe trees, garment hangers, accessories, packaging items, display items, or other items shown in product photographs are not included in the sale.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities, discontinue products, update specifications, change prices, change materials, or modify product offerings at any time, subject to applicable law and any confirmed order terms.

Any offer for a product or service made on this website is void where prohibited.

Custom-Made Orders

Custom-made orders are produced specifically for the customer and may require measurements, specifications, material selection, style choices, fitting notes, or other information provided by you or recorded by Yeossal.

You are responsible for providing accurate information for your order, including measurements, sizing information, specifications, delivery details, and any relevant preferences or requirements.

Production for custom-made items usually begins shortly after order confirmation. Once production has commenced, custom-made orders cannot be cancelled, returned, exchanged, or refunded, except where required by applicable law or where the item is defective due to our error.

Estimated production lead times are stated on the relevant product page or communicated during the order process. Lead times are estimates and may vary depending on material availability, production capacity, fittings, alterations, remakes, quality control, shipping, customs, and circumstances outside our control.

For custom-made items, minor variations in fit, finishing, construction, material appearance, or handwork may occur. Where appropriate, adjustments, alterations, remedial work, or remakes may be offered at our discretion or as required by applicable law.

Appointments, Fittings, and Measurements

Certain services, including custom tailoring, made-to-order footwear, alterations, consultations, and collection appointments, may require an in-person appointment.

If you book an appointment, you agree to provide accurate contact information and attend at the scheduled time. If you are unable to attend, you should notify us as early as possible.

Measurements, fitting notes, style advice, and recommendations provided by Yeossal are based on the information available at the time of consultation. Fit and comfort may be affected by posture, body changes, weight changes, personal preference, footwear habits, fabric behaviour, leather behaviour, and other factors.

For repeat orders, we may refer to your past measurements, order history, fitting notes, and alteration history. However, you remain responsible for informing us of any body changes, fit issues, preference changes, or other relevant information before placing a repeat order.

Payment and Currency

We accept the payment methods shown at checkout. Available payment methods may include Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, PayNow, GrabPay, Atome, or other payment options supported by Shopify or our payment service providers.

Available payment methods may vary depending on your location, device, browser, currency, order value, and the payment options available at checkout.

The default currency for our store is Singapore Dollars (“SGD”), unless otherwise displayed at checkout.

Where currency conversion is available, converted prices may be provided for reference or checkout convenience. Exchange rates may change from time to time. Your bank, card issuer, or payment provider may apply its own exchange rate, fees, or charges.

We are not responsible for exchange rate differences, foreign transaction fees, bank charges, or card issuer fees imposed by your payment provider.

Payment must be received and authorised before an order is confirmed, unless we have expressly agreed otherwise.

Pricing, Errors, and Order Acceptance

Prices for our products and services are subject to change without notice.

We reserve the right to correct errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, offers, shipping charges, availability, lead times, or other information.

We may cancel, reject, or amend an order if any information on our website or in the order is inaccurate, including after an order has been submitted, subject to applicable law.

Your receipt of an order confirmation does not necessarily mean that we have accepted your order unconditionally. We reserve the right to review orders for accuracy, availability, payment authorisation, fraud risk, shipping feasibility, production feasibility, or other operational concerns.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order or cancelled portion of the order, unless otherwise permitted by applicable law.

Shipping, Duties, Taxes, and Import Charges

Shipping terms are set out in our Shipping Policy.

Yeossal ships from Singapore. Available shipping options and charges will be shown at checkout where applicable.

For shipments to the United States, Yeossal currently ships on a delivered duties paid basis. This means that the shipping charges shown at checkout are inclusive of applicable duties, taxes, and import-related fees for delivery to the United States, unless otherwise stated at checkout.

For shipments to other international destinations, the customer is responsible for any import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country, unless expressly stated otherwise at checkout.

Yeossal is not responsible for delays caused by customs clearance, local import procedures, courier delays, failed delivery attempts, incorrect delivery information, non-payment of duties and taxes, or circumstances outside our control.

Returns, Exchanges, Cancellations, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

In-stock items may be eligible for return in accordance with our Return and Refund Policy.

Custom-made items are not eligible for cancellation, return, exchange, or refund once production has commenced, except where required by applicable law or where the item is defective due to our error.

Sale, clearance, archive, or final-sale items may not be eligible for return, exchange, or refund except where required by applicable law or where the item is defective, damaged, or shipped in error.

Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.

Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase, account, billing, shipping, and contact information for all purchases made with Yeossal.

You agree to promptly update your account and contact information, including your email address, phone number, billing address, and shipping address, so that we can complete your transactions and contact you as needed.

We are not responsible for delays, failed deliveries, returned parcels, missed communications, or additional charges arising from inaccurate, incomplete, or outdated information provided by you.

We reserve the right to refuse, cancel, or limit orders that appear to be placed by dealers, resellers, distributors, fraudsters, bots, or unauthorised parties.

Optional Tools and Third-Party Services

We may provide access to third-party tools, services, applications, payment providers, appointment tools, marketing platforms, analytics tools, or integrations.

You acknowledge and agree that such third-party tools and services are provided by their respective providers and may be subject to their own terms and privacy policies.

We provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind, except where required by applicable law.

Your use of optional third-party tools or services is at your own risk and discretion.

We may introduce new services, tools, resources, or features from time to time. Such new features or services will also be subject to these Terms of Service unless otherwise stated.

Third-Party Links

Certain content, products, or services available through our website may include materials or links from third parties.

Third-party links may direct you to websites, platforms, or services that are not affiliated with or controlled by Yeossal.

We are not responsible for examining or evaluating the content, accuracy, security, privacy practices, products, services, or policies of third-party websites or platforms.

Any dealings with third-party websites, platforms, products, or services are solely between you and the relevant third party.

User Comments, Feedback, Reviews, and Submissions

If you send us comments, reviews, feedback, suggestions, ideas, proposals, photographs, images, testimonials, or other submissions, whether at our request or voluntarily, you agree that we may use them for legitimate business purposes, including customer service, product improvement, marketing, website content, social media, or internal training, subject to our Privacy Policy and applicable law.

We may edit, copy, publish, distribute, translate, or otherwise use comments or submissions you provide to us, unless you have clearly indicated that the information is confidential or unless applicable law restricts such use.

You agree that your comments and submissions will not violate the rights of any third party, including copyright, trademark, privacy, confidentiality, personality, or other personal or proprietary rights.

You agree not to submit unlawful, abusive, defamatory, obscene, misleading, harmful, or malicious content, or any content containing viruses, malware, or harmful code.

We may, but are not obligated to, monitor, edit, or remove content that we determine to be unlawful, offensive, inaccurate, misleading, harmful, objectionable, or in breach of these Terms.

You are solely responsible for the comments and submissions you provide and their accuracy.

Intellectual Property

All content on this website, including text, images, photographs, product descriptions, designs, graphics, logos, icons, videos, layout, look and feel, software, and other materials, is owned by or licensed to Yeossal, unless otherwise stated.

You may access and use the website for personal, non-commercial shopping and informational purposes only.

You may not copy, reproduce, modify, distribute, publish, display, transmit, sell, license, exploit, scrape, or use any website content, product content, photographs, designs, trademarks, or other materials without our prior written permission.

The Yeossal name, logos, marks, product names, and related branding are trademarks or trade indicia of Yeossal. You may not use them without our prior written permission.

Personal Information

Your submission of personal information through our website, store, appointments, orders, or communications is governed by our Privacy Policy.

By using our website or services, you acknowledge that you have read and understood our Privacy Policy.

Prohibited Uses

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the website, services, products, or content:

• for any unlawful purpose;
• to solicit others to perform or participate in unlawful acts;
• to violate any applicable laws, regulations, rules, or ordinances;
• to infringe or violate our intellectual property rights or the intellectual property rights of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, threaten, or discriminate against others;
• to submit false, inaccurate, or misleading information;
• to upload or transmit viruses, malware, or harmful code;
• to collect, scrape, harvest, or track personal information of others;
• to spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise misuse the website;
• for any obscene, immoral, abusive, or malicious purpose;
• to interfere with or circumvent the security features of the website, services, related websites, or the internet;
• to place fraudulent, unauthorised, automated, or abusive orders;
• to misuse promotions, discounts, referral codes, loyalty benefits, or customer accounts.

We reserve the right to terminate or restrict your use of the website or services for violating any prohibited use.

Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error-free.

We do not guarantee that all errors in the website or services will be corrected.

Except as expressly stated by Yeossal or required by applicable law, the website, services, and content are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes, restricts, or modifies any mandatory rights, warranties, guarantees, or remedies that cannot be excluded under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Yeossal and our directors, officers, employees, agents, contractors, suppliers, service providers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or business interruption, arising from your use of the website, services, or products.

To the maximum extent permitted by applicable law, our total liability for any claim relating to a product or service shall not exceed the amount you paid to Yeossal for the specific product or service giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, including liability for fraud, wilful misconduct, or any mandatory consumer rights.

Indemnification

You agree to indemnify, defend, and hold harmless Yeossal & Co Pte. Ltd., including our directors, officers, employees, agents, contractors, suppliers, service providers, and licensors, from any claim, demand, loss, liability, damages, costs, or expenses, including reasonable legal fees, arising out of your breach of these Terms of Service, your misuse of the website or services, your violation of any law, or your violation of the rights of a third party.

Termination

These Terms of Service remain effective unless and until terminated by either you or us.

You may terminate these Terms by ceasing to use our website and services.

We may suspend or terminate your access to our website, account, or services if we believe that you have breached these Terms or used our website or services in an unlawful, fraudulent, abusive, or harmful manner.

The obligations and liabilities incurred before termination shall survive termination where necessary, including payment obligations, intellectual property obligations, limitations of liability, indemnities, dispute-related provisions, and any other provisions that by their nature should survive termination.

Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and the validity and enforceability of the remaining provisions shall not be affected.

Entire Agreement

These Terms of Service, together with our related policies and any product-specific or order-specific terms communicated to you, constitute the entire agreement between you and Yeossal in relation to your use of the website, services, and purchases from us.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Yeossal regarding the website, services, or purchase, except where separate written terms are expressly agreed.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements under which we provide products or services to you shall be governed by and construed in accordance with the laws of Singapore.

Changes to These Terms of Service

You can review the most current version of the Terms of Service on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website or services after any changes are posted constitutes acceptance of those changes.

Contact Information

Questions about these Terms of Service should be sent to us at:

Yeossal & Co Pte. Ltd.
1013 Geylang East Ave 3, #07-130 
Singapore 389728
Email: atelier@yeossal.com
Phone: +65 8025 0018