FAQ

We know that shipping is an essential part of your online shopping experience, and we want to make it as convenient as possible for you. We offer shipping services to many countries worldwide, and we take great care to ensure that your package arrives safely.

When you're ready to check out, you'll see all available shipping options for your country. The estimated shipping times provided are only estimates, and there may be unpredictable delays due to customs clearance or in-transit events.

To get your package to you quickly and keep you updated on its status, we recommend using FedEx or DHL Express. They provide fast transit times and advanced tracking capabilities. If you're looking for a more affordable option, we offer other courier services as well. These options may take longer, and their tracking capabilities may be limited, but they're still a great value.

We're committed to providing you with the best possible shopping experience, so we're always here to help if you have any questions or concerns regarding our shipping services.

We understand how important it is for you to receive your order promptly, and we are committed to fulfilling orders as efficiently as possible. For orders that include all items in stock, we make every effort to process and ship them within 1-2 business days.

However, if your order contains custom-made item(s), please note that a production lead time is necessary. We will keep you informed throughout the process and provide you with a realistic estimate of the shipping date.

Absolutely! We understand that sometimes you may need to make changes to your order or even cancel it. To make things easier for you, we have a few options available.

If you need to cancel your order, simply follow the instructions in your order confirmation email to self-cancel within 24 hours from the time your order was placed or reach out to us for assistance. We'll be happy to help you through the process.

If you want to modify, change, or add/remove items from your order, please get in touch with our Customer Care team as soon as possible. While we can't guarantee that we'll be able to make changes to your order, we'll do our best to accommodate your request. Please keep in mind that if your order has already been shipped or custom-made items have started production, we may not be able to make any changes.

We want you to have the best possible shopping experience with us, and we're always here to help. So please don't hesitate to reach out to us if you need any assistance!

After your order has been shipped, we will send you an email notification that contains the tracking number. In order to conveniently monitor the progress of your shipment, you can either utilize the link within the email or visit our tracking page and provide either your email address or phone number associated with the order.

You can use the Check Order Status link found in the order confirmation email. You will receive an email update when your order is in production and when it is completed.

Choose from a variety of payment options such as credit cards and installment payments.

Singapore: Visa, Mastercard, American Express, Apple Pay, Google Pay & Atome (in-store only)

Other Countries: Visa, Mastercard, American Express, Apple Pay, Google Pay

With effect from 06 Dec 2023, we have discontinued our acceptance of PayPal for payments. We sincerely apologize for any inconvenience this may cause.

At Yeossal & Co, our main objective is to provide you with a fulfilling customer experience by offering high-quality products designed to meet your individual needs. Our products are crafted with utmost care and attention to detail to meet the highest quality standards.

If you are not entirely satisfied with your purchase, please know that we are here to help you find a solution. We offer a hassle-free return policy for both custom-made and stocked products. If you are not completely satisfied with your purchase, you can return it within 14 days of delivery for a refund.

For more information about our return policy, please read our full policy here.

After we receive your package, it typically takes 3-5 business days to process your return. However, during periods of high demand, such as sales or special events, it may take longer than usual to process your return.

Once we have completed processing your return, we will issue a refund to the return method you selected in the Return Portal.

Please note that it may take up to 10 business days for your bank to post the refund to your account after we have issued it. We recommend checking with your bank first to confirm the status before contacting us for further assistance.

At the heart of our shoemaking process is the last - the foundation that determines both the style and fit of a well-made shoe. We offer a diverse collection of lasts to help you create stunning shoes that fit perfectly, while still being short of bespoke. Here's a guide to all of our shoe lasts.