Return and Refund Policy

Last updated: 25 Jun 2026

This Return and Refund Policy explains how cancellations, returns, exchanges, and refunds are handled for purchases made from Yeossal.

Yeossal sells both in-stock items and custom-made items. Different terms apply depending on the type of item purchased.

Definitions

For the purpose of this policy:

In-stock items refer to ready-to-wear or available items that are not customised, altered, personalised, or made to order.

Custom-made items refer to items made, altered, personalised, or finished according to the customer’s measurements, selected specifications, or individual requirements. This includes, but is not limited to, custom tailoring, made-to-order shoes, group made-to-order items, altered items, personalised specifications, and any product made or finished specifically for the customer.

Custom-Made Items

Custom-made items are made specifically for the customer and cannot be returned, exchanged, or refunded once production has commenced, except where required by applicable law or where the item is defective due to our error.

Production for custom-made items usually begins within 24–48 hours after order placement.

If you wish to cancel a custom-made order, you must submit your cancellation request within 24 hours of placing the order and before production begins.

Once production has commenced, cancellations, returns, exchanges, and refunds cannot be accepted for custom-made items.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

This right applies only to in-stock items that are not customised, altered, personalised, or made to order.

Custom-made items are excluded from the EU right of withdrawal. Under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to the customer’s specifications or clearly personalised.

To exercise your EU right of withdrawal for an eligible in-stock item, you must notify us within 14 days of receiving the last item in your order.

Returns for In-Stock Items

For eligible in-stock items, our return period lasts 14 days from the date you receive your order.

To be eligible for a return, the item must be:

• unused;
• unworn;
• unaltered;
• in the same condition that you received it;
• returned with its original packaging, tags, accessories, and documentation where applicable;
• accompanied by proof of purchase.

Items that show signs of wear, use, alteration, damage, or handling beyond what is reasonably necessary to inspect the item may not be accepted for return, or may be subject to a partial refund.

Items Not Eligible for Return

The following items are not eligible for return, exchange, or refund, except where required by applicable law or where the item is defective due to our error:

• custom-made items;
• made-to-order shoes;
• custom tailoring;
• group made-to-order items;
• altered or personalised items;
• items made or finished according to the customer’s measurements or selected specifications;
• sale, clearance, archive, or final-sale items;
• items that have been worn, used, altered, damaged, or returned without original packaging.

Defective, Damaged, or Incorrect Items

Please inspect your order when you receive it.

If you believe an item is defective, damaged, or incorrect, please contact us as soon as possible with your order details and supporting photographs.

Where the issue is due to our error, we will assess the item and may offer a repair, alteration, replacement, exchange, store credit, or refund depending on the nature of the issue, item type, and availability.

For custom-made items, minor adjustments, alterations, or remedial work may be the appropriate remedy where reasonably possible.

Return Process

To submit a cancellation or return request, please visit your account at:

https://account.yeossal.com

Alternatively, you may contact us at atelier@yeossal.com.

Please do not send any item back to Yeossal without first submitting a return request and receiving return instructions from us.

Please do not send your purchase back to the manufacturer, factory, artisan, or production partner.

Return Shipping

Unless the item is defective, damaged, or incorrect due to our error, you are responsible for the cost of return shipping.

Shipping costs are non-refundable unless required by applicable law.

If you are returning an item, we recommend using a trackable shipping service and, where appropriate, purchasing shipping insurance. Yeossal is not responsible for returned parcels that are lost, damaged, delayed, or not received by us.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original method of payment within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges, duties, taxes, customs fees, brokerage fees, and other import-related charges are not refundable unless required by applicable law or unless the return is due to our error.

Partial Refunds

Partial refunds may be granted at our discretion where applicable, including where:

• an item is returned with missing packaging, tags, accessories, or documentation;
• an item is not in its original condition;
• an item is damaged for reasons not due to our error;
• an item shows signs of handling, use, or wear beyond what is reasonably necessary to inspect it;
• an item is returned after the applicable return period, where we agree to accept the return.

Late or Missing Refunds

If your refund has been approved but you have not received it, please first check your bank account or payment account again.

You may then contact your card issuer, bank, or payment provider, as processing times can vary.

If you have done this and still have not received your refund, please contact us at atelier@yeossal.com.

Sale and Final-Sale Items

Sale, clearance, archive, and final-sale items cannot be returned, exchanged, or refunded unless they are defective, damaged, or shipped in error.

Exchanges

We only replace items if they are defective, damaged, or shipped in error.

If a replacement is not available due to stock availability or product type, we may offer a repair, alteration, store credit, or refund where appropriate.

For in-stock items where you require a different size or style, please submit a return request for the original item, where eligible, and place a new order for the preferred item.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to the recipient, an approved return may be refunded as store credit or gift credit.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, any approved refund will be issued to the original method of payment used for the purchase.

Returned, Refused, or Unclaimed Parcels

If a parcel is returned to Yeossal due to failed delivery, an incorrect address, refusal of delivery, non-payment of import charges, or failure to collect the parcel, the customer will be responsible for any return shipping costs, re-delivery charges, duties, taxes, or related fees.

For custom-made items, returned, refused, or unclaimed parcels do not cancel the order and do not make the item eligible for return or refund.

Your Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

For cancellation, return, exchange, or refund questions, please contact us at: atelier@yeossal.com