Returns Policy

Returns
Within 14 days from date of receipt of your order, if you are not completely satisfied with the items you received, we will refund your purchase - no questions asked. The only request we have is that you return the items unused, without scratches / stains / excessive creases (for shoes) and in the same original condition as received. For shoes, this includes shoe box, shoe bags, extra laces (if provided), as these are considered integral part of the product.

Original shipping costs are non-refundable and will be deducted from the refund. Customers are responsible for all additional shipping costs for returns unless the reason for return is a result of Yeossal & Co's error.

Made to order shoes and other made to order items are made specifically to your specifications so they cannot be returned and no refunds will be made.

All returns that are returned outside of the return period, damaged or worn or sent without the original documentation cannot be accepted and will be returned to the customer.

Yeossal & Co cannot be held liable for any returned items that fail to arrive and any customs or duties charges incurred when returning goods. Since we can't guarantee receipt of your return, please do consider using a trackable shipping service and/or purchase additional shipping insurance coverage.

Start your return HERE with the email address you used when placing the order and the order number in the order confirmation email. The guided process contains details of the return instructions. 

    Refunds
    We will send you a notification email with the return status after the returned items are received and inspected by us. If your return is accepted, the refund will be processed within 5 business days and credited back to your original mode of payment.  

    If you haven’t received a refund yet, contact your bank or credit card company first. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please feel free contact us at customercare@yeossal.com.

    Exchanges
    We offer exchanges for customers in Singapore, subject to model and size availability. Please contact us to make an appointment for the exchange at our showroom.

    For international customers, we apologize that we do not offer exchange service at this moment. If you wish to exchange an item for a different size or model, you may wish make a new order separately and return the original product to us for a refund (subject to the conditions indicated in the Returns section above).

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