Customer Reviews
I’ve had several pairs of trousers and half a dozen shirts made by Yeossal with good results and they’re great value, but the last couple of purchases have seen standards slip dramatically. From significant manufacturing delays, to these last 2 pairs of completely unwearable flannels (issue with the pleats, making them skin-tight through the thighs).
Clearly a mistake has been made with the measurements (that can happen sometimes) as they were the same as previous measurements, but when I emailed to complain, there was no reply, just an automatic email issuing a refund.
I emailed again to follow up, saying I didn’t want a refund, but for the issue to be fixed and I never got a reply.
Wouldn’t recommend Yeossal moving forwards.
Hi Andrew,
Thanks for the honest feedback. We did reply to your email on 23 Dec. You may wish to check your spam folder as it may erroneously ended up there.
In that email, we explained the reason for the refund as well as the proposal of a resolution moving forward. The refund was made because there has to be an error somewhere with regards to the measurements thus resulting in poor fit. So for that we take responsibility and hence the refund.
In the same email we also make the proposal of a remake with updated measurements but didn't hear back (presumably because you didn't receive the email in your inbox).
We have nonetheless sent another follow-up email today and we would love you assist you further with your query. Thank you.